PIRENTO REFUND POLICY - VERSION 5.0

1. INTRODUCTION AND POLICY SCOPE

VENTURECORE SOLUTIONS PRIVATE LIMITED ("Company," "we," "us," or "our"), operating the Pirento platform, is

committed to providing fair, transparent, and reasonable refund policies that protect consumer rights while

maintaining service sustainability and quality. This Refund Policy outlines the terms, conditions, and

procedures for requesting refunds across our comprehensive life management ecosystem and integrated services.

This Refund Policy applies to all services provided through our platform, including our five service verticals:

Pirento Intern (Professional Evolution Hub), Pirento Capital (Wealth Wisdom Ecosystem), Pirento Vault (Digital

Immortality Platform), Pirento Green (Environmental Life Impact), and Pirento Giftox (Meaningful Connection

Engine), as well as legal services provided through our partnership with VakilSearch.

Our refund practices are designed to comply with the Consumer Protection Act, 2019, Indian Contract Act,

1872, and other applicable Indian consumer protection and commercial laws. We recognize that different types

of services require different refund approaches, and we have developed service-specific refund terms that

balance consumer protection with the unique characteristics of each service category.

We are committed to resolving refund requests fairly, promptly, and transparently, with clear procedures for

requesting refunds, reasonable evaluation criteria, and timely processing of approved refunds. Our goal is to

ensure customer satisfaction while maintaining the integrity and sustainability of our services for all users.

2. GENERAL REFUND PRINCIPLES AND FRAMEWORK

2.1 Fundamental Refund Principles

Our refund policy is built on fundamental principles of fairness, transparency, and consumer protection that

guide our approach to refund evaluation and processing across all service categories and user situations.

Consumer Protection and Rights Recognition forms the foundation of our refund policy,

acknowledging that consumers have legitimate rights to receive services as promised and to seek appropriate

remedies when services do not meet reasonable expectations or contractual commitments.

Service Quality and Performance Standards establish clear expectations for service delivery

quality, performance metrics, and user satisfaction levels that serve as benchmarks for evaluating refund

requests and determining appropriate remedies for service shortfalls.

Proportional and Reasonable Remedies ensure that refund amounts and alternative remedies are

proportional to the nature and extent of service issues, user impact, and the specific circumstances

surrounding each refund request.

Transparency and Clear Communication require that refund policies, procedures, and decisions

are communicated clearly to users, with detailed explanations of refund criteria, evaluation processes, and

the reasoning behind refund decisions.

2.2 Service Category Classifications

Different types of services require different refund approaches based on their characteristics, delivery

methods, and the nature of value provided to users. We classify our services into distinct categories for

refund policy purposes.

Subscription-Based Services include ongoing access to platform features, regular service

delivery, and continuous value provision over time. These services are evaluated for refunds based on usage

patterns, service availability, and the proportion of subscription periods during which services were

unavailable or unsatisfactory.

One-Time Professional Services encompass specific deliverables, consultations, assessments,

or discrete service provisions that have defined outcomes and completion criteria. Refunds for these services

are evaluated based on deliverable quality, completion status, and adherence to service specifications.

Digital Product and Content Services include access to digital tools, educational content,

software features, and other digital products that provide immediate or ongoing value. Refund evaluation

considers the nature of digital delivery, usage patterns, and the specific value received by users.

Partnership and Third-Party Services involve services delivered through our partners,

including VakilSearch legal services, where refund evaluation requires coordination between Pirento and

service partners to ensure appropriate remedy provision and responsibility allocation.

2.3 Refund Eligibility Criteria

Refund eligibility is determined based on specific criteria that consider the nature of services, user

circumstances, and the reasons for refund requests, with fair and consistent application across all service

categories.

Service Non-Delivery or Failure includes situations where services are not delivered as

promised, fail to meet specified quality standards, or are unavailable due to technical issues or other

factors within our control.

Misrepresentation or Expectation Mismatch encompasses cases where services were misrepresented

in marketing materials, service descriptions, or sales communications, leading to reasonable user

expectations that were not met through service delivery.

Technical Issues and Platform Problems include refund eligibility for users who experience

significant technical difficulties, platform outages, or system problems that prevent effective use of

services for extended periods.

Billing Errors and Unauthorized Charges cover situations involving incorrect billing,

duplicate charges, unauthorized transactions, or other billing-related issues that warrant refund

consideration and correction.

2.4 Refund Exclusions and Limitations

Certain circumstances and service characteristics may limit or exclude refund eligibility, with clear

communication about these limitations to ensure user understanding and appropriate expectation setting.

User-Caused Issues and Misuse include situations where service problems result from user

error, misuse of services, violation of terms of service, or failure to follow proper service usage

procedures and guidelines.

External Factors and Force Majeure encompass service disruptions caused by factors beyond

our reasonable control, including natural disasters, government actions, internet outages, or other

extraordinary circumstances.

Partial Service Consumption may affect refund amounts for services that have been partially

used, consumed, or delivered, with prorated refund calculations based on the extent of service utilization

and value received.

Time Limitations and Request Deadlines establish reasonable timeframes for submitting refund

requests, with consideration for the nature of services and the practical requirements for evaluating and

processing refund claims.

3. VAKILSEARCH LEGAL SERVICE REFUND FRAMEWORK

3.1 Partnership Refund Coordination

Our partnership with VakilSearch for legal service delivery requires specialized refund procedures that

coordinate between both organizations to ensure appropriate remedy provision and maintain professional

service standards.

Joint Responsibility and Coordination involves collaboration between Pirento and VakilSearch

to evaluate legal service refund requests, determine appropriate remedies, and ensure that users receive fair

treatment and appropriate resolution for service-related concerns.

Service Delivery Stage Considerations recognize that legal services progress through various

stages, from initial consultation through document preparation and final delivery, with refund evaluation

considering the stage of service completion and work performed.

Professional Service Standards apply to legal service refunds, incorporating professional

standards for legal service delivery, regulatory requirements for legal service providers, and industry best

practices for client remedy and satisfaction.

Integrated Platform Experience ensures that refund procedures for legal services maintain the

seamless user experience of our integrated platform while respecting the professional obligations and

standards that govern legal service delivery.

3.2 Legal Service Refund Categories

Legal services encompass various types of professional services with different characteristics, delivery

methods, and completion criteria that affect refund evaluation and remedy determination.

Legal Consultation and Advisory Services include initial consultations, legal advice,

strategy sessions, and ongoing legal guidance that provide immediate value through professional expertise and

recommendations, with refund evaluation based on consultation quality and professional standards.

Document Preparation and Filing Services encompass legal document drafting, review,

preparation, and regulatory filing services that have specific deliverables and completion criteria, with

refund consideration based on document quality, accuracy, and timely completion.

Compliance and Regulatory Services include business registration, licensing, compliance

audits, and regulatory filing services that involve interaction with government agencies and regulatory

bodies, with refund evaluation considering service completion and regulatory acceptance.

Ongoing Legal Support and Maintenance covers retainer-based services, ongoing compliance

monitoring, and continuous legal support arrangements that provide value over extended periods, with refund

evaluation based on service availability and support quality.

3.3 Legal Service Refund Evaluation Criteria

Legal service refunds are evaluated based on specific criteria that consider professional service standards,

client satisfaction, and the unique characteristics of legal service delivery.

Professional Competence and Quality assessment includes evaluation of legal work quality,

adherence to professional standards, accuracy of legal advice and documentation, and compliance with

applicable legal and regulatory requirements.

Timeliness and Communication evaluation considers whether legal services were delivered

within agreed timeframes, whether communication was professional and responsive, and whether clients were

kept appropriately informed about service progress and developments.

Outcome Achievement and Client Satisfaction involves assessing whether legal services

achieved intended outcomes, met client objectives, and provided appropriate value relative to service costs

and client expectations.

Regulatory Compliance and Professional Standards evaluation includes verification that legal

services complied with applicable professional regulations, ethical standards, and industry best practices for

legal service delivery.

3.4 Legal Service Refund Processing Procedures

Legal service refund processing involves coordination between Pirento and VakilSearch to ensure appropriate

evaluation, remedy determination, and refund processing while maintaining professional service standards.

Initial Request Evaluation includes review of refund requests by both Pirento and

VakilSearch representatives, assessment of service delivery records and client communications, and

preliminary determination of refund eligibility and appropriate remedies.

Professional Review and Assessment may involve independent professional review of legal work

quality, consultation with senior legal professionals, and evaluation of service delivery against professional

standards and client expectations.

Remedy Determination and Coordination encompasses collaboration between Pirento and

VakilSearch to determine appropriate remedies, including full or partial refunds, service re-delivery,

additional services, or other appropriate resolution measures.

Refund Processing and Communication involves coordinated communication with clients about

refund decisions, processing of approved refunds through appropriate channels, and follow-up to ensure client

satisfaction with refund resolution.

4. VERTICAL-SPECIFIC REFUND POLICIES

4.1 Pirento Intern Professional Services Refunds

Pirento Intern services encompass career development, professional coaching, skill assessment, and mentor

matching services that require specialized refund considerations based on the nature of professional

development and career guidance services.

Career Assessment and Profiling Service Refunds are evaluated based on the accuracy and

usefulness of assessment results, the comprehensiveness of career analysis, and the relevance of

recommendations provided. Refunds may be considered if assessments contain significant errors, fail to

provide meaningful insights, or do not align with service descriptions and user expectations.

Mentor Matching and Relationship Service Refunds consider the quality of mentor matches, the

effectiveness of mentor-mentee relationships, and the value provided through mentoring interactions. Refund

evaluation includes assessment of mentor qualifications, relationship compatibility, and the extent to which

mentoring services met user professional development objectives.

Skill Development and Training Service Refunds are based on the quality of educational

content, the effectiveness of skill development programs, and the achievement of learning objectives. Refunds

may be appropriate if training materials are inaccurate, outdated, or fail to provide the skill development

benefits described in service materials.

Professional Networking and Opportunity Service Refunds evaluate the quality and relevance of

networking opportunities, job placement assistance, and professional connection services. Refund consideration

includes assessment of opportunity quality, networking event value, and the effectiveness of professional

connection facilitation.

4.2 Pirento Capital Financial Services Refunds

Pirento Capital services involve financial education, investment guidance, and wealth management tools that

require careful refund evaluation considering the nature of financial advice and the inherent uncertainties of

financial markets.

Financial Assessment and Planning Service Refunds are evaluated based on the accuracy of

financial analysis, the quality of financial planning recommendations, and the appropriateness of financial

strategies for user circumstances. Refunds may be considered if financial assessments contain significant

errors or fail to provide meaningful financial guidance.

Investment Education and Research Service Refunds consider the accuracy and quality of

educational content, the relevance of investment research, and the value of financial education materials.

Refund evaluation includes assessment of content accuracy, educational effectiveness, and alignment with

service descriptions and user expectations.

Wealth Management Tool and Platform Service Refunds are based on platform functionality, tool

accuracy, and the effectiveness of wealth management features. Refunds may be appropriate if tools fail to

function as described, provide inaccurate calculations, or do not deliver the functionality promised in

service materials.

Financial Consultation and Advisory Service Refunds evaluate the quality of financial advice,

the appropriateness of recommendations, and the professional standards of financial consultation services.

Refund consideration includes assessment of advisor qualifications, advice quality, and adherence to

financial advisory standards and regulations.

4.3 Pirento Vault Digital Preservation Refunds

Pirento Vault services involve long-term digital asset preservation, legacy planning, and inheritance

coordination that require specialized refund considerations based on the unique nature of digital preservation

and legacy services.

Digital Asset Storage and Preservation Service Refunds are evaluated based on the security

and reliability of digital storage, the integrity of preserved assets, and the effectiveness of preservation

technologies. Refunds may be considered if digital assets are lost, corrupted, or fail to be preserved as

promised in service agreements.

Legacy Planning and Inheritance Service Refunds consider the accuracy of inheritance planning

tools, the effectiveness of legacy distribution systems, and the reliability of inheritance coordination

services. Refund evaluation includes assessment of planning tool functionality, distribution system

reliability, and adherence to user legacy preferences and instructions.

Life Pulse Monitoring and Alert Service Refunds are based on the reliability of monitoring

systems, the accuracy of life status detection, and the effectiveness of alert and notification systems.

Refunds may be appropriate if monitoring systems fail to function properly, provide false alerts, or fail to

trigger appropriate inheritance procedures when required.

Memory Palace and Archive Service Refunds evaluate the quality of memory preservation tools,

the effectiveness of digital archive organization, and the accessibility of preserved memories and content.

Refund consideration includes assessment of archive functionality, content organization quality, and user

access to preserved materials.

4.4 Pirento Green Environmental Services Refunds

Pirento Green services involve environmental impact tracking, sustainability planning, and eco-community

engagement that require refund evaluation based on the accuracy of environmental calculations and the

effectiveness of sustainability guidance.

Carbon Footprint Tracking and Analysis Service Refunds are evaluated based on the accuracy of

carbon footprint calculations, the comprehensiveness of environmental impact analysis, and the usefulness of

sustainability recommendations. Refunds may be considered if calculations contain significant errors or fail

to provide meaningful environmental insights.

Sustainability Planning and Goal Setting Service Refunds consider the quality of

sustainability plans, the achievability of environmental goals, and the effectiveness of sustainability

guidance and support. Refund evaluation includes assessment of plan quality, goal appropriateness, and the

value of sustainability coaching and support services.

Environmental Community and Engagement Service Refunds are based on the quality of community

features, the effectiveness of environmental challenges and activities, and the value of eco-community

participation. Refunds may be appropriate if community features fail to function properly or do not provide

the engagement opportunities described in service materials.

Green Impact Measurement and Reporting Service Refunds evaluate the accuracy of environmental

impact measurements, the quality of sustainability reporting, and the usefulness of environmental progress

tracking. Refund consideration includes assessment of measurement accuracy, reporting quality, and the

effectiveness of progress tracking tools and features.

4.5 Pirento Giftox Relationship Services Refunds

Pirento Giftox services involve relationship analysis, gift recommendations, and connection building tools

that require refund evaluation based on the quality of relationship insights and the effectiveness of

connection enhancement services.

Relationship Analysis and Profiling Service Refunds are evaluated based on the accuracy of

relationship assessments, the usefulness of relationship insights, and the quality of connection building

recommendations. Refunds may be considered if relationship analysis contains significant errors or fails to

provide meaningful relationship guidance.

Gift Recommendation and Selection Service Refunds consider the appropriateness of gift

suggestions, the quality of gift curation, and the effectiveness of gift recommendation algorithms. Refund

evaluation includes assessment of recommendation quality, gift appropriateness, and user satisfaction with

suggested gifts and experiences.

Connection Building and Networking Service Refunds are based on the quality of networking

opportunities, the effectiveness of connection facilitation, and the value of relationship building tools and

features. Refunds may be appropriate if networking services fail to provide meaningful connection

opportunities or do not function as described.

Special Occasion and Event Planning Service Refunds evaluate the quality of event planning

assistance, the effectiveness of occasion coordination, and the success of special event facilitation. Refund

consideration includes assessment of planning quality, coordination effectiveness, and user satisfaction with

event planning support and outcomes.

5. REFUND REQUEST PROCEDURES AND PROCESSING

5.1 Refund Request Submission

Users may submit refund requests through multiple channels designed to provide convenient access while

ensuring proper documentation and evaluation of refund claims.

Online Refund Request System provides users with a comprehensive online form accessible

through their account dashboard, enabling detailed description of refund reasons, upload of supporting

documentation, and tracking of request status throughout the evaluation and processing cycle.

Customer Support Channel Requests allow users to initiate refund requests through our

customer support team via phone, email, or live chat, with support representatives providing guidance on

refund procedures and assisting with request documentation and submission.

Written Refund Request Procedures enable users to submit formal written refund requests via

email or postal mail, with detailed requirements for request documentation, supporting evidence, and contact

information to ensure proper evaluation and response.

Specialized Service Channel Requests may be available for specific service categories,

including direct communication with VakilSearch for legal service refunds, specialized support for complex

technical issues, and expedited processing for urgent refund situations.

5.2 Required Documentation and Information

Refund requests require specific documentation and information to enable proper evaluation and ensure fair and

consistent processing of refund claims across all service categories.

Account and Service Information includes user account details, service subscription

information, transaction records, and service usage history that provide context for refund evaluation and

enable verification of service delivery and user experience.

Refund Reason and Justification requires detailed explanation of the reasons for requesting a

refund, specific issues or problems experienced, and the impact of service problems on user experience and

satisfaction.

Supporting Evidence and Documentation may include screenshots of technical issues,

correspondence with customer support, service delivery records, and other relevant evidence that supports the

refund request and enables thorough evaluation of the claim.

Preferred Resolution and Remedy allows users to specify their preferred resolution, including

full refund, partial refund, service credit, alternative services, or other remedies that would appropriately

address their concerns and restore satisfaction.

5.3 Refund Evaluation Process

Refund requests undergo comprehensive evaluation to ensure fair, consistent, and appropriate determination of

refund eligibility and remedy provision.

Initial Request Review and Validation includes verification of user account information,

confirmation of service subscription and payment records, and preliminary assessment of refund request

completeness and documentation adequacy.

Service Delivery Assessment involves detailed review of service delivery records, user

interaction history, technical logs, and other relevant information to understand the user experience and

identify any service delivery issues or problems.

Policy Compliance and Eligibility Determination includes evaluation of refund requests

against applicable policy criteria, assessment of refund eligibility based on service category and

circumstances, and determination of appropriate remedy options and amounts.

Quality Assurance and Review encompasses secondary review of refund decisions by senior

staff, verification of policy compliance and consistency, and final approval of refund determinations and

remedy provision.

5.4 Refund Processing and Communication

Approved refunds are processed promptly with clear communication to users about refund decisions, processing

timelines, and any additional steps required for refund completion.

Refund Decision Communication includes detailed notification to users about refund decisions,

explanation of the reasoning behind refund determinations, and clear information about approved refund

amounts and processing procedures.

Refund Processing Timelines establish clear expectations for refund processing, with typical

processing times of 5–10 business days for standard refunds and expedited processing for urgent situations or

special circumstances.

Payment Method and Processing Coordination involves processing refunds through the original

payment method when possible, coordination with payment processors and financial institutions, and

alternative refund methods when original payment method refunds are not feasible.

Refund Confirmation and Follow-Up includes confirmation of refund processing completion,

verification of refund receipt by users, and follow-up communication to ensure user satisfaction with refund

resolution and address any remaining concerns.

6. REFUND AMOUNTS AND CALCULATION METHODS

6.1 Full Refund Circumstances

Full refunds are provided in circumstances where services were not delivered as promised, failed to meet basic

quality standards, or where other significant service failures warrant complete remedy provision.

Complete Service Non-Delivery includes situations where services were not provided at all,

were completely inaccessible due to technical issues, or were cancelled before any service delivery occurred,

warranting full refund of all payments made for the affected services.

Fundamental Service Failure encompasses cases where services failed to meet basic

functionality requirements, contained significant errors that rendered them unusable, or failed to provide any

meaningful value to users despite proper usage and reasonable expectations.

Misrepresentation and False Advertising covers situations where services were significantly

misrepresented in marketing materials or service descriptions, leading to user expectations that could not

reasonably be met through the actual services provided.

Billing Errors and Unauthorized Charges include incorrect charges, duplicate billing,

unauthorized transactions, and other billing-related errors that warrant full refund of incorrectly charged

amounts plus any associated fees or penalties.

6.2 Partial Refund Calculations

Partial refunds are calculated based on the extent of service delivery, the proportion of service value

received, and the specific circumstances surrounding service issues and user experience.

Prorated Subscription Refunds are calculated based on the unused portion of subscription

periods, with daily or monthly proration depending on subscription terms and the timing of service issues or

cancellation requests.

Service Completion-Based Refunds consider the stage of service completion, the work

performed, and the value delivered to users, with refund amounts reflecting the proportion of services not

delivered or not meeting quality standards.

Usage-Based Refund Calculations may apply to services with measurable usage metrics, with

refund amounts based on the extent of service utilization and the proportion of service value that was not

accessible or satisfactory.

Impact-Proportional Refunds consider the severity and duration of service issues, the impact

on user experience and satisfaction, and the extent to which service problems affected the overall value and

utility of services.

6.3 Alternative Remedies and Service Credits

In addition to monetary refunds, we may offer alternative remedies that provide appropriate value and

resolution for service issues while maintaining positive user relationships and service continuity.

Service Credits and Extensions provide users with additional service time, feature access, or

platform credits that compensate for service issues and provide ongoing value through continued service access

and enhanced features.

Service Upgrades and Enhancements may include access to premium features, upgraded service

tiers, or enhanced functionality that provides additional value and compensates for service problems or

dissatisfaction.

Alternative Service Provision encompasses offering different services or service delivery

methods that better meet user needs and expectations, providing equivalent or enhanced value through

alternative service arrangements.

Combination Remedies may include partial refunds combined with service credits, upgrades, or

alternative services to provide comprehensive resolution that addresses user concerns while maintaining

service relationships and ongoing value provision.

6.4 Refund Processing Fees and Deductions

Refund processing may involve certain fees or deductions based on payment processing costs, administrative

expenses, and the specific circumstances of refund requests and processing requirements.

Payment Processing Fee Recovery may involve deduction of original payment processing fees

from refund amounts, particularly for credit card transactions and other payment methods that involve

non-recoverable processing costs.

Administrative Processing Costs may be deducted from refunds in cases involving extensive

investigation, complex evaluation procedures, or unusual processing requirements that generate significant

administrative expenses.

Third-Party Service Costs may affect refund amounts when services involve third-party

providers, partner services, or external costs that cannot be recovered or refunded by service providers.

Proportional Cost Allocation ensures that any deductions or fees are reasonable, proportional

to actual costs incurred, and clearly communicated to users before refund processing to maintain transparency

and fairness in refund calculations.

7. DISPUTE RESOLUTION AND APPEALS

7.1 Refund Decision Appeals Process

Users who disagree with refund decisions have access to comprehensive appeals processes designed to provide

fair review and reconsideration of refund determinations.

Initial Appeal Submission allows users to request reconsideration of refund decisions by

providing additional information, clarifying circumstances, or presenting new evidence that may affect refund

eligibility or remedy determination.

Senior Management Review involves escalation of appeals to senior management personnel who

were not involved in the original refund decision, providing independent review and fresh perspective on

refund requests and circumstances.

Independent Review Procedures may include review by independent third parties, professional

service evaluators, or external experts who can provide objective assessment of service quality and refund

appropriateness.

Final Appeal Determination establishes clear procedures for final appeal decisions, with

definitive resolution of refund disputes and comprehensive communication about final determinations and

available remedies.

7.2 Alternative Dispute Resolution

We encourage the use of alternative dispute resolution methods to resolve refund disputes efficiently and

cost-effectively while maintaining positive relationships with users.

Mediation Services provide neutral third-party mediation for refund disputes, enabling

collaborative resolution that addresses user concerns while considering business interests and service

sustainability.

Arbitration Procedures may be available for significant refund disputes, providing binding

resolution through qualified arbitrators with expertise in consumer protection and service delivery issues.

Industry Ombudsman Services may provide additional dispute resolution options through

relevant industry ombudsman programs or consumer protection organizations that specialize in service-related

disputes.

Collaborative Resolution Approaches emphasize communication, understanding, and creative

problem-solving to find mutually acceptable solutions that address user concerns while maintaining service

relationships and business viability.

7.3 Legal Remedies and Consumer Rights

Users retain all legal rights and remedies available under applicable consumer protection laws, commercial

regulations, and contractual provisions, regardless of our internal refund and dispute resolution procedures.

Consumer Protection Law Rights include rights under the Consumer Protection Act, 2019, and

other applicable consumer protection regulations that provide legal remedies for service failures,

misrepresentation, and unfair business practices.

Contractual Remedy Rights encompass rights under our Terms of Service, service agreements,

and other contractual arrangements that may provide additional remedies beyond our standard refund policy

provisions.

Regulatory Complaint Procedures enable users to file complaints with relevant regulatory

authorities, consumer protection agencies, and industry oversight bodies that have jurisdiction over our

business operations and service delivery.

Legal Action Rights preserve users' rights to pursue legal remedies through appropriate

courts and legal processes, subject to applicable jurisdiction, governing law, and dispute resolution

provisions in our Terms of Service.

7.4 Continuous Improvement and Policy Enhancement

We use refund disputes, appeals, and user feedback to continuously improve our refund policies, procedures,

and service delivery to better meet user needs and expectations.

Dispute Pattern Analysis involves regular analysis of refund requests, disputes, and appeals

to identify common issues, systemic problems, and opportunities for service improvement and policy

enhancement.

Policy Review and Updates include periodic review of refund policies based on user feedback,

dispute outcomes, legal developments, and industry best practices to ensure continued fairness and

effectiveness.

Service Quality Improvement encompasses using refund and dispute information to identify

service delivery improvements, quality enhancements, and preventive measures that reduce the need for refunds

and improve user satisfaction.

User Feedback Integration involves incorporating user suggestions, concerns, and

recommendations into policy development and service improvement initiatives to better align our practices

with user needs and expectations.

8. SPECIAL CIRCUMSTANCES AND EXCEPTIONS

8.1 Emergency and Hardship Situations

We recognize that users may face emergency situations, financial hardships, or extraordinary circumstances

that warrant special consideration in refund evaluation and processing.

Medical Emergency Considerations include special refund consideration for users who

experience serious medical emergencies, health crises, or medical situations that prevent service utilization

or create financial hardship requiring refund assistance.

Financial Hardship Provisions provide for compassionate refund consideration in cases of job

loss, economic hardship, family financial crises, or other circumstances that create genuine financial need

and warrant flexible refund policies.

Natural Disaster and Force Majeure Impact encompasses special refund consideration for users

affected by natural disasters, emergencies, or extraordinary circumstances that prevent service access or

utilization through no fault of the user.

Bereavement and Family Crisis Support includes understanding and flexible refund policies

for users experiencing death in the family, family crises, or other personal emergencies that affect their

ability to utilize services or meet normal refund policy requirements.

8.2 Technical and Platform-Related Exceptions

Significant technical issues, platform problems, or system failures may warrant special refund consideration

beyond our standard refund policy provisions.

Extended Platform Outages include special refund consideration for users affected by

prolonged service outages, system failures, or technical problems that significantly impact service access and

utilization over extended periods.

Data Loss and Security Incidents encompass refund consideration for users affected by data

loss, security breaches, or privacy incidents that compromise their information or significantly impact their

service experience and trust.

Migration and System Upgrade Issues include refund consideration for users negatively

affected by platform migrations, system upgrades, or technical changes that disrupt service access or

significantly alter service functionality.

Integration and Partnership Disruptions cover refund consideration for users affected by

disruptions in third-party integrations, partnership services, or external service dependencies that impact

platform functionality and user experience.

8.3 Regulatory and Legal Compliance Exceptions

Changes in laws, regulations, or legal requirements may create circumstances that warrant special refund

consideration and policy exceptions.

Regulatory Change Impact includes refund consideration for users affected by regulatory

changes that alter service availability, functionality, or legal compliance requirements in ways that

significantly impact service value or accessibility.

Legal Compliance Modifications encompass refund consideration when legal compliance

requirements necessitate service changes, feature removal, or functionality modifications that materially

affect service value and user experience.

Jurisdictional Access Restrictions include refund consideration for users who lose access to

services due to jurisdictional restrictions, regulatory prohibitions, or legal requirements that prevent

continued service provision in specific locations.

Professional Licensing and Regulatory Issues cover refund consideration related to

professional service licensing issues, regulatory compliance problems, or professional standard changes that

affect service delivery quality or availability.

8.4 Service Discontinuation and Business Changes

Business decisions to discontinue services, modify service offerings, or make significant business changes may

warrant special refund consideration and user protection measures.

Service Discontinuation Refunds provide for refunds when services are discontinued,

terminated, or significantly modified in ways that materially affect service value and user expectations, with

appropriate notice and refund provision for affected users.

Business Model Changes include refund consideration when significant business model changes,

pricing modifications, or service restructuring materially affects existing user agreements and service

expectations.

Acquisition and Ownership Changes encompass refund consideration related to business

acquisitions, ownership changes, or corporate restructuring that may affect service delivery, quality, or user

experience in significant ways.

Strategic Direction Modifications include refund consideration when strategic business

decisions result in service changes, feature removal, or functionality modifications that significantly impact

service value and user satisfaction.

9. REFUND POLICY COMPLIANCE AND MONITORING

9.1 Internal Compliance Monitoring

We maintain comprehensive internal monitoring and compliance programs to ensure consistent, fair, and

appropriate application of our refund policies across all service categories and user situations.

Refund Decision Auditing includes regular audit of refund decisions, evaluation criteria

application, and remedy provision to ensure consistency with policy provisions and fair treatment of all users

regardless of service category or circumstances.

Policy Compliance Training encompasses comprehensive training for customer service

representatives, management personnel, and other staff involved in refund evaluation and processing to ensure

proper understanding and application of refund policies and procedures.

Quality Assurance Procedures involve systematic review of refund processing procedures,

decision documentation, and user communication to maintain high standards of service quality and user

satisfaction in refund handling.

Performance Metrics and Reporting include tracking of refund request volumes, processing

times, decision outcomes, and user satisfaction metrics to monitor refund policy effectiveness and identify

areas for improvement.

9.2 External Compliance and Regulatory Oversight

Our refund policies and practices are designed to comply with applicable consumer protection laws, commercial

regulations, and industry standards that govern refund provision and consumer rights.

Consumer Protection Act Compliance ensures that our refund policies and practices comply with

the Consumer Protection Act, 2019, and other applicable consumer protection regulations that establish

minimum standards for refund provision and consumer remedy rights.

Commercial Law Compliance includes adherence to Indian Contract Act provisions, commercial

law requirements, and contractual obligations that govern refund provision and business-consumer relationships

in commercial service contexts.

Industry Standard Alignment involves aligning our refund policies with industry best

practices, professional service standards, and recognized guidelines for fair and reasonable refund provision

in technology and professional service industries.

Regulatory Reporting and Cooperation encompasses cooperation with regulatory authorities,

consumer protection agencies, and industry oversight bodies that monitor refund practices and consumer

protection compliance.

9.3 User Feedback and Policy Improvement

We actively seek and incorporate user feedback about our refund policies and procedures to ensure continued

effectiveness, fairness, and alignment with user needs and expectations.

User Satisfaction Surveys include regular surveys of users who have requested refunds to

assess satisfaction with refund policies, procedures, and outcomes, and to identify areas for improvement and

enhancement.

Feedback Collection and Analysis involves systematic collection and analysis of user

feedback, suggestions, and concerns about refund policies and procedures to inform policy development and

improvement initiatives.

Policy Review and Enhancement includes regular review of refund policies based on user

feedback, industry developments, legal changes, and business experience to ensure continued effectiveness and

user satisfaction.

Transparency and Communication Improvement encompasses ongoing efforts to improve the

clarity, accessibility, and user-friendliness of refund policy communication and documentation based on user

feedback and comprehension assessment.

9.4 Continuous Improvement and Best Practices

We are committed to continuous improvement of our refund policies and procedures based on experience, best

practices, and evolving user needs and expectations.

Best Practice Research and Implementation includes ongoing research into industry best

practices, innovative refund approaches, and emerging standards for consumer protection and service remedy

provision.

Technology and Process Innovation involves leveraging technology improvements, process

automation, and innovative approaches to enhance refund processing efficiency, accuracy, and user experience.

Stakeholder Engagement and Collaboration encompasses engagement with consumer advocacy

groups, industry associations, and other stakeholders to understand evolving expectations and best practices

for refund policy development and implementation.

Long-Term Policy Evolution includes strategic planning for refund policy evolution based on

business growth, service expansion, regulatory developments, and changing user needs and market conditions.

10. CONTACT INFORMATION AND REFUND SUPPORT

10.1 Refund Request Channels and Support

We provide multiple channels for users to request refunds, seek assistance with refund procedures, and receive

support throughout the refund evaluation and processing cycle.

Primary Refund Support Contacts:

Email:   refunds@pirento.com

Customer Support:   support@pirento.com

Phone:   +91-XXXX-XXXXXX (Refund Support Line)

Online Portal: Available through user account dashboard

Specialized Support Services include dedicated refund specialists who can provide detailed

guidance on refund policies, assist with request preparation and documentation, and provide status updates

throughout the refund evaluation and processing cycle.

Response Time Commitments establish clear expectations for refund support responsiveness,

with acknowledgment of refund requests within 24 hours, initial evaluation completion within 5 business days,

and final refund processing within 10 business days for approved requests.

Multilingual Support may be available for users who prefer to communicate in languages other

than English, with translation services and multilingual support representatives for refund-related inquiries

and assistance.

10.2 Documentation and Information Resources

We provide comprehensive documentation and information resources to help users understand refund policies,

procedures, and requirements for successful refund request submission and processing.

Refund Policy Documentation includes detailed policy documents, frequently asked questions,

and user guides that explain refund eligibility criteria, evaluation procedures, and processing timelines for

different service categories.

Request Preparation Guidance encompasses step-by-step instructions for preparing refund

requests, documentation requirements, and tips for providing effective supporting evidence and justification

for refund claims.

Service-Specific Refund Information provides detailed information about refund policies and

procedures for each platform vertical, including specific considerations for Pirento Intern, Capital, Vault,

Green, and Giftox services.

Legal Service Refund Coordination includes information about refund procedures for

VakilSearch legal services, coordination processes between Pirento and VakilSearch, and specialized

considerations for professional service refunds.

10.3 Escalation and Management Review

Users who require additional assistance, have complex refund situations, or need management review of refund

decisions have access to escalation procedures and senior management support.

Customer Service Escalation provides users with options to escalate refund issues to senior

customer service representatives, team leaders, and management personnel who can provide additional assistance

and decision-making authority.

Management Review Procedures enable users to request management review of refund decisions,

policy interpretations, and complex refund situations that may warrant senior management attention and

decision-making.

Executive Support Access may be available for significant refund issues, complex business

situations, or cases that require executive-level attention and decision-making authority for appropriate

resolution.

Ombudsman and External Review includes information about external review options, industry

ombudsman services, and regulatory complaint procedures for users who seek independent review of refund

decisions and policies.

10.4 Feedback and Policy Development

We encourage user feedback about refund policies and procedures and provide channels for users to contribute

to policy development and improvement initiatives.

Policy Feedback Channels include dedicated channels for users to provide feedback about

refund policies, suggest improvements, and share experiences that may inform policy development and

enhancement efforts.

User Advisory Participation may include opportunities for users to participate in advisory

groups, policy review committees, or feedback sessions that inform refund policy development and improvement

initiatives.

Transparency and Communication encompasses regular communication about refund policy updates,

improvement initiatives, and changes based on user feedback and business development to maintain transparency

and user engagement.

Community Engagement includes engagement with user communities, forums, and discussion

groups to understand user perspectives on refund policies and gather input for policy development and

improvement efforts.

11. EFFECTIVE DATE AND POLICY ACKNOWLEDGMENT

This Refund Policy Version 5.0 becomes effective on January 20, 2025, and applies to all refund requests

submitted on or after the effective date, regardless of when the original service purchase or subscription

occurred.

Users who purchased services before the effective date of this Refund Policy may request refunds under either

this policy or the refund policy that was in effect at the time of their service purchase, whichever is more

favorable to the user's specific circumstances and refund request.

By continuing to use our services after the effective date, users acknowledge that they have read, understood,

and agree to the refund terms and procedures described in this Refund Policy, including the evaluation

criteria, processing procedures, and remedy provisions.

Users who do not agree to this Refund Policy may terminate their services and request refunds according to

the procedures specified in this policy, with evaluation based on the most favorable policy terms available to

their specific situation and service history.

Last Updated: January 20, 2025

Version: 5.0

Document ID: PIRENTO-REFUND-V5.0-20250120

Compliance Framework: Consumer Protection Act, 2019 & Indian Contract Act, 1872

© 2025 VENTURECORE SOLUTIONS PRIVATE LIMITED. All rights reserved.

This Refund Policy represents our commitment to fair, transparent, and reasonable refund provision across all

aspects of our multi-vertical platform and integrated services. We encourage users to read this Refund Policy

carefully and contact our support team with any questions or concerns about refund procedures and policies.